FAQs
A few simple answers
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What are your customer service hours?
Monday - Friday 9:00am - 6:00pm Eastern time.
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How do I cancel or change my order?
If your order hasn't shipped out and you would like to change your order, please contact us through email at info@savvybeastpet.com or by phone (607) 538 - 9019.
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How can I find out when an item is back in stock?
We will notified via email.
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Are your treats safe for puppies?
Yes, all our treats are safe for puppies. We recommend you break them into small pieces. DogStars are crunchy and are great for dogs teeth.
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What forms of payment do you accept?
Visa, MasterCard, Amex, Google Pay, Apple Pay, and Discover.
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How do I request a return or replacement?
Contact us at info@savvybeastpet.com!
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Are your products all natural?
We use organic ingredients. Our product is 90% organic.
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How do I contact customer service?
Contact us at info@savvybeastpet.com or call us at (607) 538-9019.
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How long does it take to get my order?
We make every effort to ship your order as quickly as possible. Orders placed after 12:00PM EST may not ship until the following day. Most items arrive within 3-5 business days for delivery of items in stock.
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How much is shipping?
We charge for shipping rate based on zip code.
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Do you ship internationally?
Not at the moment.
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How can I change my shipping address?
Please email us at info@savvybeastpet.com or call us at (607) 538-9019 to change your order.
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Do you offer free shipping?
Yes, when you purchase a bundle over $80.00.
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Does it require refrigeration?
No, it does not. Many people though do put it in the fridge for longer shelf life.
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What color is the oil?
Salmon oil can very from pinkish to bright orange, depending on the salmon's diet when they are caught. If they are eating krill at the time of catch, the oil will be much brighter.
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How many milligrams in one teaspoon?
5000 milligrams per teaspoon
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What is the shelf life?
The expiration day is stamped on the bottom of the bottle.
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Can you use it for Ferrets and is it safe?
Yes, it is intended for dogs, cats, ferrets and even horses.
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Why is Omega-6 listed as an ingredient?
There are some natural omega 6 found in salmon oil.
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Does it have tocopherols?
No, it does not have tocopherols. Just pure wild Alaskan Salmon Oil.
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How many calories per serving?
1 pump = 1 tablespoon, that is 123 calories.
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How many milligrams of omega 3 per serving?
1227 mg per teaspoon.
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Does it have a fishy smell?
The salmon oil is pure, it has a slight smell, but not as much as some brands.
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What is in a bag of SavvyBeast DogStars?
There are about 80-84 DogStars in each bag.
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Why are they not baked?
We dehydrate them at a very low temperature to preserve the highest level of nutritional benefit for your furry member of the family.
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What are some of the ingredients that make up the DogStars?
The first ingredient is always real meat. Grass Fed Black Angus Beef, Organic Turkey, Lamb or Organic Chicken depending on the flavor that you order. DogStars comes in 4 flavors. Beef, Turkey, Chicken and Lamb. Sweet Potatoes: The super food for skin, they contain high levels of vitamin A, beta-Carotene and a great source of vitamin E. Sweet potatoes also contain calcium, Iron, vitamin C and potassium. Chia Flour: This superfood will give your pet omega 3 fatty acids and it is high in fiber. It will help your pet with healthy bowel movements. Also contains Iron, magnesium, calcium and zinc. Coconut Oil: It has anti-inflammatory effects. Improves skin and coat, helps with digestion problems, reduces allergic reaction and helps with brain functions in older dogs. A mix of herbs like Oregano which is loaded with vitamin A, C, and K. Oregano will keep your pet's gut healthy. It also has anti-fungal properties that will inhibit the growth of bad bacteria and will keep parasites away.
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Is the DogStars only for certain ages and/or small or large dogs?
Our DogStars is perfect for dogs of all sizes, small to large, All breeds and all ages too, especially puppies in training or learning to sit.
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How much Beef Jerky comes in a bag?
Each bag contains 16 oz of Black Angus Beef Jerky. Before dehydrating, the bag contains 3 pounds of Black Angus Beef.
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What is in the Black Angus Beef Jerky Bag?
Grass Fed Black Angus Beef, each 16 oz bag of Black Angus Beef Jerky, contains 3 pounds of Black Angus Beef before dehydrating. Celery powder which is an excellent source of fiber, potassium, vitamin A, C and K. We use a mix of herbs including mint for good breath and to boost your pup's immune system. Apple Cider Vinegar helps with inflammation in the body and supports the immune system by balancing the PH level, especially pets that eat processed foods.
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Does the Black Angus Beef Jerky need to be refrigerated?
We DO Not recommend our Black Angus Beef Jerky to be refrigerated. Keep in a cool place away from the sun and heat.
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Is the Black Angus Beef Jerky only for certain sizes or ages?
Our Premium Black Angus Beef Jerky is perfect for dogs of all sizes, small to large, All breeds and all ages too, especially puppies in training or learning to sit.